With other tools, such as a virtual switchboard, we will add great value to our remote technical support service. When the client comes to Buy email database us, this integration allows the client file to be automatically raised, with the agent receiving all the information about the client (if there have been previous interactions, if the problem persists after a while, if the case belongs to another colleague …), as well as make modifications in real time. In this way, thanks to the integration of the CRM , we will be able to resolve the client's doubts effectively and in less time , as well as facilitating subsequent follow-up by the agent. Watch the explanatory video of our solution Discover how you can improve the management of internal and external communication of your company to differentiate yourself from the competition Find out more discover-more Integrate your help desk software with ticketing tools Once the issue has been resolved, it is essential that agents follow Buy email database up on the case and make sure everything is working properly.
To do this, help desk Buy email database software integrated with a ticketing tool like Zendesk can be of great help. These systems, also known as “Helpdesk”, allow for the organization and in-depth knowledge of customer incidents through “tickets”. When a customer contacts the technical service for the first time, the system will automatically create a ticket in which we can document all the data, requests and possible subsequent interactions with the user. In the event that the client contacts us again, the system will identify him and record the interaction in his ticket Buy email database. This facilitates the work of the technical assistance service, which will be able to solve problems more quickly and easily, as well as monitor customers in an organized manner. By registering all the information in the cloud, it is possible to consult it anytime and anywhere .
In addition, the integration of help desk software with a ticketing system allows you to do so without leaving the interaction Buy email database. Encourage teamwork Finally, agents may be overwhelmed with certain user questions and not know the answer. However, another teammate may be able to advise or resolve the query quickly . In this sense, the internal communication tools that we include in all Fonvirtual services encourage teamwork while providing quality remote technical support. You will be able to speak with any member of the team through voice, chat and video from the same interface in which you manage your communications with clients. In short, efficient and quality remote technical support depends largely on the tools used. At Fonvirtual we help you add value to your technical assistance service with our communication solutions in the cloud, which will help you resolve all interactions with your customers from anywhere thanks to WebRTC technology Buy email database.